Google Drive FAQ

Can I natively edit Office docs in Google Drive from the browser?

Yes, you can! ​ Google recently updated their Google Drive applications to be able to natively edit Microsoft Office documents, regardless of the browser you are using.

return to top

​When I open Microsoft Office documents through Drive File Stream, it overwrites other people's changes, if they edit the file at the same time.

This was a known issue, but Google has since released an update to Drive File Stream, which alerts you if someone else is editing the document at the same time as you. ​ Just pay attention to that alert. ​ The alert will be in the lower-right corner of your Office Document:

When I open a Google Doc from Drive File Stream, it opens in my browser. ​ How can I open it in Microsoft Office?

Microsoft Office is unable to open Google Docs. ​ If you want to be able to open your Google Doc in Microsoft Office, first convert it to a Microsoft Office file by downloading it in your browser. ​ Google Doc files will always download as Microsoft Office files.

return to top

​I have more than one Young Life GSuite account, but can't switch between them.

This happens because of the way that Single-Sign-On works. ​ The easiest work around can be done in Chrome. ​ Instead of depending on cached credentials in the same profile, we want the credentials cached in different Chrome profiles. ​ Basically, you'll have a separate Chrome profile for each Google account you have (your Young Life GSuite account is a Google account).

1.

Pick which Google account you want to use in your current Chrome profile, and remove all the other accounts. ​ To remove them:

  • Sign out of your current Google account.
  • On the sign-in page, it should say "Hi [username]", and then have a drop down where you can select your accounts.
  • Click the drop down, and click "Remove an account".
  • Click the "-" on all the accounts except the one you want to use with this Chrome profile.
  • Click Done.

2.

Add a profile for each additional Google account you have.

  • To the left of the 3-dots button in the upper-right corner of Chrome, select your profile picture.
  • Click "Manage people".
  • Click "Add person", give the profile a name, and click "Add".
  • Click "Turn on sync...", and sign in with the Google account you want this profile to use.
  • Repeat step 2 for each extra Google account, until all Google accounts are accounted for.

Notes on this method:

  • Your bookmarks and saved passwords do not carry over between profiles. ​ So, you'll want to use your first profile primarily, and the other profiles just for when you need to access those Google accounts.

I'm having issues sharing files and folders from my Team Drive.

Google has some limitations on sharing from Team Drives:

  • You cannot share from a Team Drive to someone outside the organization.
  • You cannot share folders, only files.

I can't sign into Drive File Stream on my Mac.

On macOS High Sierra (10.13) or newer, you may run into this issue. ​ To resolve it:

  1. Open Drive File Stream.
  2. At the top left of your screen, go to Apple (see key, below) > System Preferences > Security & Privacy.
  3. Next to "System software from developer 'Google, Inc.' was blocked from loading", click Allow.

Key:

  • Apple icon:

This icon is referring to the button that looks like this in the upper-left corner of a Mac's screen.

Can I be signed into more than one account on Drive File Stream?

Unfortunately, you can only be signed into one account at a time on Drive File Stream, at this time (as of 11/14/2019). ​ Pick which account you want to be signed in with, and use the browser for all other accounts.

return to top

​Have a question you'd like to see on here? ​ Let us know!